EPARK Arcade Machines FAQ

Companies and Brands

What is EPARK main business?

EPARK is an OEM/ODM manufacturer and supplier specializing in arcade game machines, providing customized solutions for global distributors, operators, and entertainment center owners.

Where is EPARK located?

How long has EPARK been in the arcade game machine industry?

What is EPARK's production capacity?

Who are EPARK's typical customers?

What makes EPARK different from other manufacturers?

Does EPARK have its own design team?

Can EPARK handle small trial orders?

Does EPARK have international certifications?

Is EPARK a factory or a trading company?

Can I visit the EPARK factory?

Does EPARK attend international trade fairs?

Can EPARK provide references from past clients?

What countries does EPARK export to?

Are your machines branded or customizable with my brand?

Products & Categories

What types of arcade machines does EPARK offer?

We provide claw machines, ticket redemption games, kiddie rides, family games, racing, shooting, basketball, gift dispensers, and interactive skill machines.

Do you provide ticket redemption machines?

Are there machines for kids and families?

Does EPARK offer multi-player arcade machines?

Who are EPARK's typical customers?

Can I mix different types of machines in one arcade?

Do you offer VR or simulator machines?

Can EPARK handle small trial orders?

How often do you launch new machines?

Can machines be customized with themes or branding?

Does EPARK provide one-stop arcade solutions?

Do you provide full arcade packages?

Can I see demo videos of your machines?

Are machines compatible with different currencies or tokens?

What maintenance is required?

Project Planning

Can EPARK design a full arcade layout for my space?

Yes, EPARK provides complete arcade layout design services tailored to your space, including machine placement, traffic flow, and audience engagement.

How do you optimize machine placement for revenue?

Can you provide 3D layout plans?

What is the recommended size for a small arcade?

How about medium and large arcade planning?

Can you help me choose games based on audience type?

How do you estimate revenue potential for a project?

Can you plan multi-floor arcades?

Do you offer turnkey project solutions?

How long does project planning usually take?

Can you suggest theme or decoration ideas?

Do you provide full arcade packages?

Do you provide site inspection services?

Can you include safety zones in the design?

Can you upgrade existing arcades to a full solution?

Machines & Game Selection

How do I choose the right games for my venue?

EPARK recommends games based on your space, audience type, and revenue goals, balancing kids, family, and adult attractions.

Which machines are best for kids?

Which machines are suitable for adults?

Do you offer multiplayer games?

Are there exclusive machines only from EPARK?

Can I visit the EPARK factory before ordering?

Do you provide seasonal or themed games?

How do you select games for high traffic areas?

Can machines be networked for scoring or competitions?

Do you provide recommendations for prize-based games?

Are the arcade machines easy to operate?

Can I customize the difficulty levels?

Do you provide training for staff on machines?

Are there eco-friendly or energy-saving machines?

Installation & Technical Support

Do you provide guidance for installation?

Yes, EPARK provides remote guidance via video calls and messaging, along with detailed setup manuals and operation guides for all machines.

How long does installation take for a full arcade setup?

Do you provide setup manuals or guides?

Can I get remote technical support?

Do you offer staff training during installation?

Are special tools required for installation?

Do you provide warranty support after installation?

Can you help integrate machines with existing arcade systems?

Can you customize installation based on venue layout?

How do you handle electrical or network setup?

What maintenance schedule do you recommend?

Shipping & Delivery

What is the delivery time for machines?

Delivery time depends on order size and destination. Small orders typically ship within 7–15 days, while large or customized orders may take 20–40 days.

Do you ship internationally?

Which shipping methods do you use?

Can you provide customs clearance support?

How are machines packaged to prevent damage?

Can I ship machines in multiple batches?

Is shipping insurance included?

How do I track my shipment?

Can you ship directly to my venue?

Are there restrictions on certain countries?

Can I combine different machine types in one shipment?

What happens if the shipment is delayed?

Pricing & Ordering

How do I get a quotation?

You can contact EPARK directly through our website, WhatsApp, or email. Simply share your machine list or arcade plan, and our sales team will provide a customized quotation within 24 hours.

What factors affect the price of machines?

Do you offer package deals for full arcades?

Is there a discount for bulk orders?

Can I order a sample machine first?

What payment methods are accepted?

Is the price negotiable for large orders?

How do I confirm my order?

Do prices include shipping?

Can I request a customized solution?

How is final pricing calculated for turnkey projects?

Can I order machines without a full arcade package?

Do you have seasonal or promotional offers?

OEM/ODM & Manufacturing

Do you provide OEM or ODM services?

Yes, EPARK offers full OEM and ODM services for arcade machines, supporting global brands, distributors, and entertainment centers.

Can I brand the machines with my logo?

Do you offer package deals for full arcades?

How long does it take to produce customized machines?

Do you offer design services for new machines?

Can I modify existing machine designs?

Are prototypes available before mass production?

How do you ensure quality for OEM machines?

Are electronic components sourced internationally?

Can I request unique game content for ODM machines?

How flexible is your manufacturing schedule?

Do you provide 3D design or CAD files?

Are there extra costs for customization?

Can you manufacture machines for different voltage standards?

Do you have seasonal or promotional offers?

Quality & Materials

What materials are used in your machines?

EPARK machines are made from high-quality metal frames, durable ABS plastic, and tempered glass, ensuring strong structure and long-lasting performance.

Are your machines durable for high-traffic areas?

How do you test the machines before shipment?

Are all components sourced from certified suppliers?

Are the machines resistant to moisture or temperature changes?

How do you ensure long-term performance?

Can I request material certification?

What kind of finish is applied to cabinets?

Are eco-friendly materials available?

How is the wiring organized inside machines?

Are moving parts reinforced for safety?

How do you prevent machine wear and tear?

Payments & Finance

What payment methods do you accept?

We accept T/T (bank transfer), Western Union, Alibaba Trade Assurance, and PayPal for small orders.

Do you accept international bank transfers?

Is a deposit required to place an order?

Can I pay in installments?

Do you accept letters of credit (L/C)?

Are online payments available?

How do I get an invoice for tax purposes?

Can I pay in different currencies?

Is prepayment mandatory for first-time buyers?

Do you offer financing for full arcade solutions?

Are there payment discounts for bulk orders?

How secure is the payment process?

Can I combine different machines in one payment?

What happens if payment is delayed?

How do you handle refunds or cancellations?

Market & Business Support

How can I become a distributor or partner?

You can apply by contacting EPARK sales. We review your market experience, business plan, and region to ensure a mutually beneficial partnership.

What support do you provide for marketing campaigns?

Can I sell EPARK machines under my own brand?

Do you provide training for partners?

Are there exclusive territories for distributors?

Can you provide revenue projections for my arcade?

Do you offer consultation for business strategy?

How do I access promotional materials?

Are there online resources for sales support?

Can I attend trade shows with EPARK?

Do you provide market analysis for new regions?

Can you suggest popular machines for my market?

Do you offer seasonal marketing advice?

How do you support long-term partnerships?

Are there requirements to become an official partner?

Safety & Compliance

Are your machines CE/UL certified?

Yes, EPARK machines comply with CE and UL certifications, ensuring electrical safety and reliability for global markets.

Do machines comply with international safety standards?

How do you ensure child safety for kiddie games?

Are fire-retardant materials used?

Do you provide safety manuals?

Are electrical components certified?

How is machine stability ensured?

Do you perform quality inspections before shipment?

Are moving parts protected to prevent injury?

How often should machines be inspected for safety?

Can I request documentation for compliance?

Are safety labels included on all machines?

Do you follow ISO or other manufacturing standards?

How do you prevent electrical hazards?

Are machines tested for high-traffic durability?

After-Sales & Warranty

What is your warranty policy?

EPARK offers a comprehensive warranty covering parts and technical support for all arcade machines to ensure long-term reliability.

How long does the warranty last?

Are replacement parts included in the warranty?

Do you provide on-site repair?

How do I request service under warranty?

Are software updates included?

Can I purchase an extended warranty?

Do you provide spare parts after the warranty expires?

How fast is your technical support response?

Are consumables like tickets or tokens covered?

Can I get maintenance training for my staff?

Do you offer maintenance contracts?

How do you track machine performance remotely?

Can you upgrade machines after purchase?